ABOUT US?

We provide transportation management services for individuals and groups. We operate under the “Costablancaairporttransfers” brand, which is our exclusive property. The name of our company is CBA Transfers, travel agency.

For commercial purposes, our telephone number is (+34) 865 645 116, and you can find us on our website, https: //www.cbatransfers .com and our email address is: booking@cbatransfers.com. In the “CONTACT 24H / 24H” of our website you will find our other telephones.

C.B.A. Transfers, provides transportation management services for individuals and groups.

Before requesting a service offered on our website, make sure you have read and understood these terms and conditions as they govern any subsequent contracts. By making a reservation, you confirm that you have read these conditions and have the legal authority to accept on your behalf and on behalf of all passengers. If you have any questions about the contractual conditions, please contact our customer service before continuing with the reservation process.

C.B.A. Transfers to act as a representative of direct transportation providers.

These terms and conditions are intended to be applied to all services contracted through our website. Read these conditions before making a reservation.

Transfers C.B.A. – CIF: 48365942 R that complies with current regulations in Spain. Y todos nuestros proveedores tienen licencia de transporte y seguro en todos los vehículos.

INTRODUCTION
1.1. These general conditions apply to all reservations made on this website. We invite you to read them carefully before making any reservation.

1.2 By requesting a service provided on our site, you agree to be legally bound by these terms and conditions that apply to your service request.

OUR WEBSITE
2.1. Our site is a place where you can find and hire a shuttle service from the airport to your place of residence and vice versa. For more details about our services on the pages of our website.

ONLINE RESERVATION PROCESS
3.1 The person making the reservation must be 18 years old and is responsible for following all the steps of the online reservation system, ensuring that all the information provided is correct and complete and paying in full.

3.2 Once the contract with C.B.A. Transfers has been formalized. The company will make all the necessary arrangements to organize the requested services.

3.3 The contract will be binding on the parties only when you receive your proof of transfer by email. In the event that the transport operator cannot provide the requested service, the customer will be informed and the total amount will be returned using the same system used for payment, leaving the company released from any obligation to the customer.

3.4 The client must confirm receipt of our notification. In case of not receiving confirmation of receipt of the email records stored on our mail server, they will be considered sufficient proof of receipt.

3.5 Receipts of our confirmation messages and payments made by the customer will not be considered as proof of the existence of a binding contract.

3.6 You should be ready to print and reserve the vouchers to present to the transport operator for the driver to examine. If the reservation holder does not provide proof, the transport operator may not perform the service. We recommend that you print and keep all communications with the company in addition to the proof of transfer.

3.7 The use of our services to minors is strictly prohibited. Their parents, legal guardians or any other person in charge should contact us immediately if a reservation service for minors is carried out with C.B.A. Transfers to proceed with the immediate cancellation. Minors can only travel with an adult.

TRANSPORT SERVICES

4.1CBATransfers Shuttle offers its services to individuals or groups.

4.2 offer a selection of services for which transport operators have given their consent. These are private transfer services and shared transfer or transshipment services.

4.3 If you cannot locate the driver of your private transfer or representative of the transport service, please contact us at the 24/24 hour numbers that appear on your reservation confirmation. If we do not call these numbers and make other arrangements for the transfer, we cannot provide the service, the transport operator will be released from its obligations and no refund will be made. If the driver of your private transfer or representative of the transport service cannot reach you, a member of our customer service will call the mobile phone number indicated in the reservation. Make sure you have this phone with you when you wait in luggage or at customs. If we are unable to locate or contact you at the number provided, we are unable to provide the service and no refund will be made. All telephone conversations are recorded and stored by our Customer Service Department 24 hours a day, which in case of conflict can be used as evidence to determine whether or not there have been calls.

It is your responsibility to verify the agreed pick-up time and ensure that you arrive at the airport, station, or port in time for check-in or any other travel procedure.

The carrier will pick it up and leave it as close as possible to the indicated addresses. If access via a regular route is closed due to weather conditions, traffic accidents, etc., you will be forced to take another route to reach the agreed destination, but at no additional cost to you.

All contracted transfer services are covered by the liability insurance company or its subcontractor.

We do our best to send a confirmation by SMS if we request it, but the proper functioning of this service depends on the telephone networks that are beyond our control. En caso de pérdida o retraso de SMS, el cliente debe consultar la información proporcionada por correo electrónico o en la sección “Mi reserva” de nuestro sitio web.

PRICE AND PAYMENT

5.1. On our website, you can view the prices of our services and the detailed procedures for payment and delivery of the services. The price of any Service is the price published on our website on the date and time of the service request. We may change the price of any Service on our website before you make the request. We try to ensure that the prices published on our website are accurate, but we must validate the price charged for the service as part of the acceptance procedure (see clause 3.2 above). We will inform you if the price of the service is higher than that specified in the request, being able to cancel it and decide whether to rent or not. If you cancel the service request, we will refund the amount paid.

5.2. Prices are calculated per vehicle. In most cases, our supplier policy requires each passenger to be entitled to one standard-size suitcase or travel bag and luggage similar to that permitted by airlines. If you are traveling with golf clubs, surfboards or any other unusual object, please do not forget to inform us in advance at the time of booking. Otherwise, we cannot guarantee transportation.

5.3. Payment by credit card at the time of request, as indicated on the “Reservation Service” page of our website. This page also indicates which ones accept cards. Some credit card issuers charge us a handling fee and we will charge you if you pay with these credit cards.

5.4. The prices quoted on the website are expressed in euros (EUR) on the basis of the European Central Bank. If problems arise, the correct price will be displayed in euros.

6.LANGUAGES
6.1 On our website C.B.A. Transfers, electronic reservations can be made in several languages. The customer service offers support by phone and email, trying to act in the language used, but only guarantees service in Spanish and English. Try to help in the language used for booking whenever possible and from Monday to Friday you can also communicate in French or Dutch, Norwegian, Swedish and Danish by phone or email with our reservation.

6.2 We verify the quality of the translation of our general terms and conditions of sale on our website, but in case of discrepancy, the Spanish version is considered valid.

7. OUR LIABILITY
7.1 In the event of a breach of these conditions, you will be liable only for those damages arising out of our negligence or our breach, and no more than the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those produced by accident, force majeure or caused by legal or administrative requirements.

7.2 We are not responsible for incidents that occur during the service, in particular illness, personal injury or death, unless they result directly from our negligence.

7.3 This means that, under these conditions, we can accept responsibility if, for example, the passenger dies or suffers personal injury or if the transport service is not provided as contracted or is poorly provided as a result of our incapacity or the incapacity of our employees or our inability for transportation operators to provide your contracted transportation service using reasonable knowledge and professionalism. Tenga en cuenta que es su responsabilidad demostrar esa falta de conocimiento y profesionalismo si tiene una queja contra la empresa.

7.4 Furthermore, we will only be responsible for what our employees and transport operators do or fail to do while they are acting within the framework of their professional performance (for employees) or carrying out the work that we have requested (for transport operators).

No section 7.5 of these Terms limits or excludes:

our liability to you for death or personal injury resulting from our negligence.
Any other law considers it a consumer and user and, by law, it cannot be excluded or limited.
7.6 We were completely exempt from any liability if the customer purchases the service directly with the transport operator.

7.7 We cannot guarantee the 100% accuracy of the content on this website. The possibility that the page is affected by a computer virus cannot be ruled out. In any case, we will do everything possible to correct any errors that are communicated to us as soon as possible.

YOUR RESPONSIBILITIES
8.1. If your flight changes direction for any reason, we recommend that you call our 24-hour hotline as soon as possible to book another transfer at a reduced price. Please note that under their terms and conditions it is the responsibility of the airline to ensure that passengers arrive at the original destination airport.

8.2 It is your responsibility to travel with your reservation form that contains all the details of your reservation as well as the emergency number of our offices, available 24 hours a day. We do not accept liability or compensation claims for any loss of service if you do not travel with your booking form.

COMPLAINTS
9.1. If you detect a problem with the service, please contact the supplier or contact us at the numbers listed on the booking form. We will endeavor to review the problem with the provider on your behalf and will try to resolve the problem immediately.

9.2. If in your return, you find a problem with the Service regarding C.B.A.Transfers Services, you must inform us as soon as possible by email to the address booking@cbatransfers.com. We will contact the provider and attempt to resolve any issues with the service within 30 days of the notification date.

9.3 Please note that claims must be made within 15 days of the return reservation. The same applies if you have only made the return trip, you must file the complaint within 15 days of that date.

MODIFICATIONS AND CANCELLATIONS BY THE CLIENT
10.1 The destination or pick-up and accommodation address is the one indicated in the reservation form. To change this or other information, you must do so on the website under “MY BOOK” or send an email to tobooking@cbatransfers.com which is our reservation center at least 24 hours before the date of travel.

10.2 Any cancellation of the reservation must be managed directly on the website of “MY BOOK” or communicated by email to booking@cbatransfers.com at least 30 days before the date of travel. You can cancel the services separately or cancel a reservation in its entirety. C.B.A. transfers, return the amount paid.

10.3 C.B.A. Transfers, electronically files all the documents that constitute the contract and is accessible to customers.

10.4. No amount will be refunded if the cancellation occurs less than 48 hours before the scheduled time for the transportation service to be canceled. In this case, we will send you an email with the confirmation of the cancellation so that you can use it to claim the amount against you.

13. USER BEHAVIOR
13.1 By virtue of the conclusion of this contract, you tacitly granted the company and the transport operator the right to deny service to any passenger who, at the driver’s discretion, is under the influence of alcohol or drugs and those whose behavior It could be dangerous for the driver of the vehicle, employed or self-employed.

13.2. Passengers cannot bring alcoholic beverages in the vehicles to drink during the trip. The seller also reserves the right to refuse transportation to anyone who appears to be under the influence of alcohol or drugs.

13.3 Smoking is prohibited inside the vehicle and its surroundings.

13.4 Do not eat inside the vehicle.

13.5 Passengers must pay the expenses incurred for the damages they cause. Nos reservamos el derecho de aceptar estas condiciones y usted nos autoriza a realizar cargos en su tarjeta de crédito o débito por daños al vehículo (incluyendo por ejemplo una limpieza a fondo) u objetos que hayan desaparecido del vehículo.

13.6 We reserve the right not to accept any more bookings for a customer who has repeatedly caused a major incident or incidents.

EXCESS BAGGAGE
It is imperative that we notify you at the time of booking if you are traveling with excess luggage, including: surfboards, bicycles, pet transport and other large items. This will ensure that vehicle suppliers ship a suitable vehicle. In the event that you are not notified at the time of booking, you will be responsible for the additional costs associated with the transportation of such items.

CONFIDENTIALITY
15.1 In order to facilitate the rapid and efficient development of the relationship between CBATransfers and its clients, guaranteed by this CBATransfers notice the clients that access the Costablancaairportservices.com site do so anonymously and are not registered by us for a line of service. The user remains anonymous throughout their search through all the information on the Site, and at no time is their personal data registered for an online service in accordance with legal requirements and information regarding the data protection policy personal data (Law 15/99 of December 13 on the protection of personal data). data) and Royal Decree 1720/2007 is approved, which approves the Regulations for the development of the law.

15.2 However, we use user IDs (cookies) on our websites to collect information about the use of the website, such as the server to which the user’s computer is connected, the type of browser (egg Google or Microsoft Edge) and how the potential customer found out. by CBATransfers. We use this information only to help us improve our marketing policies and personal data of Internet users is not included in the data collection.

15.3 Costablancaairportservices.com collects some personal data such as the name, email address or mobile number of the person who makes the reservation and the people who use our transfer services.

15.4 By entering into a contract with us and accepting our Terms and Conditions and Privacy Policy, you give your tacit consent to C.B.A. Transfers, to use your personal information to carry out the requested service and guarantee an adequate billing service. The data we collect is necessary for us to fulfill our contract with you. We may need to contact you regarding your transfer, send you your reservation confirmation by SMS (if requested), and send you a payment confirmation and proof of reservation email.

You may also need to request more information about your travel plans to ensure smooth service, send updated instructions on where to meet your driver, report any necessary changes (especially in the case of service changes, you have reserved information with us ) or share useful information with you during your trip.

The flight, train or ship number and accommodation address are also necessary data that we need to carry out your transfer service. We also need to know the exact address where we will pick you up and take you.

15.5 Regarding payments, card details are entered on a highly secure payment page and are never viewed or stored. To process and book, we may share your information with transport operators or other involved third parties. We will provide only the information necessary to ensure the success of your transport.

15.6 Rights of users with respect to their personal data. The client may exercise their rights of access, cancellation, rectification and opposition to the treatment, use and transfer of data in a communication addressed to C.B.A. Transfers, whose email address is booking@costablancaairtransfer.com.

The client accepts the terms of this privacy policy, consents to the transfer of personal data to third parties in order to obtain an optimal service.

15.7 Once the interlocutor of our website becomes a customer, we can use the data provided during the reservation process to provide future promotions and suitable offers.

The details provided help us to orient ourselves to other services of possible interest to you. These offers will be sent to your email address and may be based on the information

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